- How do I know my order has been placed?
Once your order has been placed you will receive a confirmation message by email. This will contain your order number, delivery details, items ordered and shipping method.
- Can I amend my order?
To ensure efficient shipping of your order we aim to have the parcel dispatched as quickly as possible. Unfortunately this does mean that once you have confirmed your order you will not be able to make amendments to the order. We are also unable to add coupon codes to orders once they have been placed.
- WHAT ARE YOUR DISPATCH TIMES?
We dispatch parcel from Monday - Friday 8:00am to 6:00pm. For next working day delivery customers have until 6:00pm to place their order. All orders placed after 6:00pm Monday - Friday will be dispatched the following working day wherever possible (peak times may be longer)
For Saturday delivery customers have until 6:00pm Friday to place their order. Please note Saturday delivery must be selected at checkout. Any orders placed after 6:00pm Friday for Saturday delivery will be delivered the following Saturday.
- How do I track my order?
- Do I have to be home for delivery?
We can’t be home all the time, in these situations your parcel can be left in a safe place or left with a neighbour at your request. You can add this request to the notes on your order. Do please be aware that any instructions left are only requests and are not guaranteed by the courier service. If it is not possible to fulfil your request a calling card will be left which will include details of how to re arrange delivery or collection of your parcel.
- Do you have a size guide?
Yes we do. Please check it here.
- How was this page made?
To create a page like this go to Online Store -> Pages and create a new page. After the page was created select the page.faq template.